Reforge Services Agreement

Reforge operates an online platform for ordering custom parts. You can upload a 3D model, photographs, drawings, or a description of a part; we help you specify it, generate a price quote, and — if you accept the quote — produce and deliver the part. Parts may be produced by Reforge directly or, where appropriate, by qualified third-party manufacturers in our network. We remain your point of contact for any order you place through us.

Some features use automated and artificial-intelligence tools to read your uploads, suggest materials, estimate geometry, and prepare quotes. These tools produce estimates and suggestions, not engineering certifications. You are responsible for reviewing every specification before you accept a quote, and the accepted quote — not any automated suggestion — defines what we agree to make.

Unless we expressly agree in writing, the Services do not include professional engineering, design certification, regulatory approval, or fitness-for-purpose validation of your part. We make what you specify; we do not warrant that your design is suitable for its intended use.

You must be at least 18 years old and able to form a binding contract to use the Services. You may create a personal account or, where offered, a business account. You agree to provide accurate, current, and complete information and to keep it up to date.

You are responsible for safeguarding your password and any other credentials, and for all activity that occurs under your account. Notify us promptly at contact@reforge.industries if you suspect unauthorized use. We may suspend or close an account that contains false information, is used in violation of this Agreement, or poses a security or legal risk.

When you submit a model, photographs, drawings, dimensions, materials, tolerances, finishes, quantities, or other instructions (together, your “Specifications”), you represent that they are accurate and that you have all rights necessary to submit them and to have the resulting part made.

Where we interpret your uploads using automated tools, the resulting geometry, measurements, or material picks are our best estimate and may differ from your intent. You are responsible for confirming the Specifications shown to you. If your Specifications are incomplete, ambiguous, or technically infeasible, we may ask for clarification, propose adjustments, apply reasonable manufacturing assumptions consistent with your request, or decline the request.

A quote describes the part, the Specifications it is based on, the price, and an estimated lead time. A quote is an invitation to order, not an offer, and is valid for 30 days unless it states otherwise. Nothing is charged when you request or receive a quote.

An order is formed only when you accept a quote through the Services. Your accepted quote and these terms together form the contract for that order. After acceptance, changes to the Specifications may change the price and lead time and require a revised quote. You may request cancellation of an order before production begins; once we have begun production or incurred non-recoverable costs, an order may be non-cancellable or subject to charges for work performed and materials committed.

We may decline or limit any request or order — for example, where we lack capacity, where the request violates this Agreement or applicable law, or where the part cannot be made to the stated Specifications. We may use qualified subcontractors to fulfill an order.

Prices are stated in U.S. dollars and are those set out in the quote you accept. Unless a quote says otherwise, prices exclude taxes, duties, shipping, and similar charges, which are your responsibility. You authorize us (and our payment processors) to charge your selected payment method for the amounts due on each order you accept.

Payment is due on the terms stated in the quote or invoice. Amounts not paid when due may accrue interest at the lower of 1.5% per month or the maximum rate permitted by law, and you are responsible for reasonable costs of collection. We may correct obvious pricing errors, including in a quote that has not yet been accepted.

Lead times and delivery dates are good-faith estimates, not guarantees, and may be affected by Specifications, materials, capacity, carriers, and events beyond our control. Unless a quote states otherwise, risk of loss passes to you when the part is delivered to the carrier for shipment.

Please inspect parts promptly on receipt. Claims for shortages, visible damage, or non-conformance should be reported as described in Section 7 so we can make it right.

We warrant that, for 30 days after delivery, parts we produce will be free from material defects in workmanship and will materially conform to the Specifications in your accepted quote. This warranty does not cover issues arising from your Specifications or design, your choice of material or process, normal wear, misuse, modification, improper handling or storage, or use beyond the part’s intended capabilities.

If a part is covered by this warranty and you notify us within the warranty period with reasonable detail and evidence, your exclusive remedy, at our option, is repair, replacement, or refund of the amount you paid for the affected part. Returned parts may be required for inspection. Because parts are made to your Specifications, we do not warrant that a part is fit for any particular purpose or application.

As between you and Reforge, you keep all rights in your Specifications and the parts made from them. You grant Reforge a non-exclusive, worldwide license to use, reproduce, modify, and process your Specifications — and to share them with subcontractors and service providers — solely to provide the Services, fulfill your orders, and operate, secure, and improve the Services. You may ask us to delete your uploaded files after an order completes, subject to our records-retention and legal obligations.

The Services, including the website, the portal, our software, designs, and trademarks, are owned by Reforge or its licensors and are protected by law. We grant you a limited, revocable, non-transferable license to use the Services for their intended purpose. You may not copy, scrape, reverse engineer, resell, or use the Services to build or benchmark a competing offering; circumvent security or access controls; upload malicious code; or use the Services in any unlawful way.

You are solely responsible for the content you submit. You represent that your Specifications do not infringe any third party’s rights and that producing the part will not violate any law or contract. We may use automated and third-party AI tools to process your content to interpret uploads, suggest materials, and generate quotes; by submitting content you consent to this processing. Our Privacy Policy explains what we collect and how we handle it.

You may not use the Services to request parts or content that are unlawful, that you lack the rights to reproduce, or that relate to weapons or other items whose manufacture would violate applicable law or export controls. You agree to comply with all applicable export, sanctions, and trade-control laws and not to submit content or place orders in violation of them.

Each party may receive non-public information of the other. We will treat your Specifications and order details as confidential and use them only to provide the Services. You will treat our non-public pricing, methods, and other confidential information as confidential. Neither party’s obligations apply to information that is or becomes public through no fault of the receiving party, was already known, or is independently developed or lawfully obtained. Either party may disclose information where required by law, with reasonable notice where permitted.

You will indemnify and hold harmless Reforge and its officers, employees, and agents from and against any claims, damages, liabilities, and reasonable expenses (including legal fees) arising out of: your breach of this Agreement; your Specifications or content; your use of any part or of the Services; your violation of law or third-party rights; or any claim that your Specifications or a part made to them infringe or misappropriate a third party’s intellectual property.

Except for the limited warranty in Section 7, the Services and all parts are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement, and we do not warrant that the Services will be uninterrupted, secure, or error-free, or that automated estimates will be accurate.

To the fullest extent permitted by law, Reforge will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or business, arising out of or relating to the Services or any order, even if advised of the possibility of such damages.

To the fullest extent permitted by law, Reforge’s total liability for any claim arising out of or relating to an order or the Services will not exceed the amount you paid to Reforge for the specific order giving rise to the claim. These limitations are a fundamental basis of the bargain between us.

This Agreement applies whenever you access or use the Services and continues until terminated. You may stop using the Services and close your account at any time. We may suspend or terminate your access, with or without cause and with or without notice, including for any breach of this Agreement. Termination does not affect orders already accepted or amounts already due. Sections that by their nature should survive — including Sections 5, 7, 8, 9, 10, 11, 12, 13, 15, and 16 — survive termination.

This Agreement is governed by the State of Georgia, without regard to its conflict-of-laws rules. Before filing any formal action, the parties will try in good faith to resolve a dispute informally by contacting contact@reforge.industries with a description of the dispute and the relief sought.

Any dispute not resolved informally will be brought exclusively in the state and federal courts located in Fulton County, Georgia, and each party consents to the personal jurisdiction and venue of those courts. Either party may still pursue a qualifying claim in small-claims court.

Any claim arising out of or relating to the Services or an order must be brought within 12 months after the claim accrues, or it is permanently barred, except where a longer period is required by law.

Changes. We may update this Agreement from time to time. Material changes will be posted here with a new effective date, and your continued use of the Services after a change takes effect means you accept the updated terms. The version that applies to an order is the one in effect when you accept that order’s quote.

Entire agreement; assignment. This Agreement, together with each accepted quote and any policies referenced here, is the entire agreement between us about the Services and supersedes prior understandings. You may not assign it without our consent; we may assign it in connection with a merger, acquisition, or sale of assets.

Independent parties; force majeure. The parties are independent contractors. Neither party is liable for delays or failures caused by events beyond its reasonable control.

Notices; electronic communications. You consent to receive communications from us electronically, including by email and through the portal, and agree they satisfy any legal requirement that a communication be in writing. Legal notices to Reforge should be sent to contact@reforge.industries and to Reforge Industries, Inc., 600 W Peachtree St NW, Ste 1700 PMB 473, Atlanta, GA 30308.

Waiver; severability. A failure to enforce a provision is not a waiver of it. If any provision is found unenforceable, the remaining provisions stay in effect and the unenforceable provision will be limited or modified to the minimum extent necessary.

Questions about these terms or your order? Reach us at contact@reforge.industries.